Upload your cup deck.
Add your website or PDF / PPT. Tell the team what you sell and which product facts it can use.
ONE DIRECTOR. FIVE SPECIALISTS. YOUR NEXT MARKET.
From your product deck to relevant buyers, personalised outreach and qualified conversations. Your AI team does the groundwork. You build the relationships.
An Industry Connect experience · Communication21
ONE SIMPLE EXAMPLE / CHINA TO MALAYSIA
You sell takeaway cups. You want café buyers in Malaysia. Give your AI team the product deck and a goal — then follow the work from first match to a sample request.
“Can you send us samples
with our logo?”
Illustrative supplier, buyer and conversation. No real customer relationship or result is implied; this demonstration sends no messages.
Turns your business context into a clear expansion brief and focused missions. Connects research, writing and outreach around the same objective.
Paper cup catalogue, a supplier brief and the goal of finding café buyers in Malaysia.
Defining the audience, market and desired first conversation.
Mission brief: research Malaysian café groups with takeaway drinks.
A shared mission for the specialist team, ready for your review.
AI prepares and progresses the work. You own the direction. Review the mission, choose assisted or scheduled execution, and take over commercial conversations. This team view illustrates the workflow; execution follows your workspace settings.
THE WHOLE JOURNEY
One product. One market. A team that moves the work forward.
Add your website or PDF / PPT. Tell the team what you sell and which product facts it can use.
Choose the market and buyer type. The AI Director turns your goal into a mission for the team.
Review evidence, available business contacts and why each café may fit. Skip consumers and other cup manufacturers.
AI drafts a relevant introduction. Eligible emails follow your approvals, sending schedule and limits.
AI identifies the request and surfaces the conversation. Your team confirms quantities, pricing and the next step.
The sample request is an example of a useful next step, not a promised result. You stay in control of commercial decisions.
FROM BUSINESS KNOWLEDGE TO BUSINESS CONVERSATIONS
A website, a catalogue, a clear goal. Your AI team connects the dots — and brings you in when the conversation matters.
Company knowledge and your instructions become a focused mission, with a defined audience and objective.
Research agents assess company fit, surface supporting evidence and explain what still needs checking.
Relevant drafts and reply context help your team qualify interest and take over commercial discussions.
Your AI team works from the same company knowledge, with a separate mission for each audience and objective. Every step produces work you can inspect and act on.
Research a specific audience and market.
Work from websites, text and sales materials.
Give every draft a clear offer and next step.
Review each message or schedule execution.
Understand requests and take over interest.
See research, sends, replies and exceptions.
Café group · Malaysia · Fictional example
Example evidence: a café website lists takeaway drinks and several locations. Buyer and evidence are fictional for this demonstration.
Takeaway drinks suggest recurring cup needs. Current suppliers, buying authority and interest still need confirmation.
This example company manufactures cups itself. It does not match a mission to find café buyers, so it is excluded with a visible reason.
Reviews company evidence against your mission and explains both selected and excluded candidates.
Your Research Agent looks for businesses that match the mission, reviews company evidence and explains why each prospect may be worth a conversation.
A café group with takeaway drinks; confirm its purchasing needs.
A consumer buying cups for a private party, or another cup manufacturer.
Your AI Director starts with what you sell, who you want to reach and why. A website and a written brief are enough. Add decks, catalogues and approved material to give the whole team richer context.
Café groups · Malaysia
Restaurant groups · Malaysia
Food-service packaging distributors · Malaysia
Shared company information. A distinct audience, objective and message for each mission.
Your Writing Agent combines the prospect’s business with your offer. Your instructions guide the language, tone, key points and response you want.
English. Under 100 words. Mention takeaway drinks and offer our cup catalogue. Do not invent prices, certifications, sample availability or delivery dates.
Hi team,
I noticed your café offers takeaway drinks. We are a China-based paper cup supplier looking to work with café groups in Malaysia.
Would it be useful to see our cup range? I can send a catalogue for your team to review.
Start with what you have. A presentation is optional.
Use your website, free text, PDF or PowerPoint. Combine sources to explain what you sell and what makes it useful.
Confirm the audience, market and goal. Add writing instructions for language, tone, offer and the response you want.
Review drafts yourself or configure scheduled outreach. Set your sending identity and limits before emails go out.
Compare the two modesYou decide whether to review the work step by step or schedule execution around your settings.
For teams that want AI to handle the preparation and keep execution in their hands.
For teams ready to automate daily research, drafting and eligible sending.
| Work | AI-assisted | Autopilot |
|---|---|---|
| Company context and missions | Set and refine the brief | Set and refine the brief |
| Lead research and email drafts | AI prepares work for review | Included in scheduled execution |
| Sending | Your team decides what to progress | Eligible sending follows the configured schedule |
| Sender identity and limits | Apply to outgoing messages | Apply to outgoing messages |
| Interested replies and meetings | Your team takes over | Your team takes over |
Your connected mailbox, or Communication21 representing your company. Your profile generates the email signature.
Review historical leads, drafts, sent messages and replies. Choose Telegram alerts for the events you care about.
Company knowledge, missions and conversations belong to each client workspace. Sending follows the selected identity.
Your Reply Agent helps understand what a prospect wants and prepares eligible responses from approved information. Interested conversations come back with the company and mission context your team needs.
Review today’s recommendations alongside historical leads, email drafts, sent messages and replies. See both successful actions and work that needs attention.
Review the recommendation and supporting company information.
See the message and sending identity in the outbox.
Open the unsuccessful action and review the available reason.
Read the response in its original company and mission context.
Keep a full record in the workspace. Use optional notifications for the moments that matter to you.
Identify importers, distributors and relevant business buyers around your product range and export goals.
A Chinese paper cup supplier has a product deck but needs help finding café buyers in Malaysia.
Company research, the reason for each potential fit and an introduction based on the catalogue and export brief.
Confirm cup sizes, quantities and sample requirements, then discuss pricing with the buyer.
Use these examples to prepare your first mission. Open each guide for the details.
Define the product, audience, market and next step.
Start with four answers: What do you sell? Which businesses need it? Where are they? What response do you want?
We manufacture paper takeaway cups in China. Find café groups in Malaysia that serve takeaway drinks. Offer our product catalogue and ask about their cup requirements.
Add exclusions: private consumers, cup manufacturers and businesses that do not serve takeaway drinks. If you want a different audience or market, create a separate mission so its research and message stay focused.
Specify the offer, language, tone and boundaries.
Write in English, under 100 words. Start with why the prospect’s business is relevant. Introduce our product range in one sentence. Ask if they are open to reviewing a product overview. Use a direct, professional tone. Do not invent certifications, customer names, prices or delivery commitments.
Include required wording and anything to avoid. Save the instructions before creating or rewriting drafts, then review the resulting email against your brief.
Confirm identity, content, capacity and responsibility.
Daily capacity is a limit, not a promise of volume. Available contacts, research results, mailbox capacity and sending checks affect execution.
Yes. Use your website and a written brief to explain the company and your goal. You can add PDFs or PowerPoint materials later. Outreach can begin with a relevant text introduction; an attachment is not required for every email.
Saved instructions guide new drafts and rewrites. Existing emails are not automatically replaced. Review the draft you intend to send and request a rewrite when you want it to use your latest brief.
The limit is available capacity, not guaranteed output. Company fit, published contact details, research completion, mailbox capacity and recipient checks all affect what can progress. Review the research decisions and recorded exceptions to understand the result.
It classifies incoming replies and keeps the conversation context. Eligible requests for materials can use approved information. Your team takes over interested conversations, qualification and meeting arrangements.
Yes. Use the assisted workflow to review leads and drafts and decide what to progress. Autopilot schedules eligible sending within the configured limits and checks. It does not guarantee that a set number of emails will be sent.
Use your own connected sending identity, or have Communication21 represent your business. The sender details and company-specific signature disclose the arrangement.
Missions separate audiences, markets and outreach goals. The current workspace supports up to three active missions. Each client has separate knowledge, missions and conversations; a shared agency mailbox shares its sending capacity.
Expect researched prospects, relevant drafts and visibility into sending and replies. Responses depend on your offer, target fit, available contact information and mailbox reputation. Replies, meetings and inbox placement are not guaranteed.
The current product focuses on email research, outreach and reply workflows, with optional Telegram notifications. Automated social messaging, phone calls and direct CRM or calendar synchronization are not part of the current setup.
We’ll discuss your market, mission scope, sending arrangement and review preferences, then walk you through the assisted and Autopilot options. Start with your website and a written brief; you can add PDF or PowerPoint materials at any time.
Tell us where you want to grow. We’ll show you how an AI Marketing Director and specialist agents can support your ASEAN expansion.