What Outreach Asia does
An overview of the service: who it is for, what the AI team does each day, and what always stays under your control.
Read articleOUTREACH ASIA HELP
Knowledge base
Practical, step-by-step help for using Outreach Asia: setting up your workspace, approving what emails may say, running campaigns, reviewing drafts, sending safely and following replies. Every article describes the app as it works today.
GETTING STARTED
Getting started
What the service does, the six setup steps, your documents and your markets.
Set up your workspace in six steps
A walk-through of Get started: add your material, check facts, approve statements, pick campaigns, write the first message and choose how it is sent.
Read articlePrepare your company documents
Which files, web pages and briefs to give the AI team, the formats and limits it accepts, and how to prepare material that reads well.
Read articleChoose your markets (and why Vietnam isn’t served)
Which ASEAN markets Outreach Asia works in, how country rules change what is sent, how to pick a first market and why Vietnam is not offered.
Read articleYOUR KNOWLEDGE & STATEMENTS
Your knowledge & statements
How your material becomes the facts and statements emails are allowed to use.
How your documents are read and checked
What happens after you add material: the ten facts the AI looks for, how confident it is, and how you check each one in “Check what we learned”.
Read articleStatements: Approved, Needs proof and Blocked
How every factual sentence an email may use is graded, what each grade means, and why emails only ever use statements you have approved.
Read articleFix contradictions and missing facts
What to do when your files disagree with each other, or when your material simply doesn’t say something the AI team needs.
Read articleKeep your statements up to date
Why approved statements expire after six months, how to confirm them again, and how to refresh the register when your products change.
Read articleCAMPAIGNS & RESEARCH
Campaigns & research
Campaign purposes, how companies are found and scored, criteria and research limits.
Choose a campaign purpose and angle
What a campaign is, the four purposes you can choose, how to write the angle and the ask, and how to run, pause or set aside up to three at once.
Read articleHow companies are found and scored
Where the AI team finds companies, how each one is scored out of 75 and banded, where contact addresses come from, and how to read “why this one”.
Read articleSet qualification criteria for a campaign
How to tell the AI team what makes a good prospect, the difference between required and preferred criteria, and how evidence is checked.
Read articleDaily research limits and budgets
How many companies are researched and saved each day, what the limits are, when they reset, and what you see when research stops for the day.
Read articleMESSAGES & REVIEW
Messages & review
The first message, the 24-hour review window, follow-ups and WhatsApp.
Write your first message
Set the channel order, the instructions the AI follows, tone, length, language, greeting, attachments and signature for every first message.
Read articleUse the 24-hour review window
Why every message waits 24 hours, how to read, edit, approve, skip or switch the channel of a draft in Review drafts, and when it actually sends.
Read articleSet up follow-ups
How to switch on follow-up emails to companies that haven’t replied, the timing options, what stops a follow-up and why each one is reviewed too.
Read articleReach companies on WhatsApp
How to link WhatsApp, when a company may be messaged there (published numbers and recorded permission), and how WhatsApp-first plans work.
Read articleSENDING & DELIVERABILITY
Sending & deliverability
Mailboxes, warm-up, SPF, DKIM and DMARC, bounces and opt-outs.
Choose the agency mailbox or your own
The difference between Communication21 sending on your behalf and sending from your own address, and how to connect your own mailbox step by step.
Read articleWarm-up and daily sending limits
How a new sending address is warmed up, how your company allowance and the mailbox limit work together, and when the counters reset.
Read articleSPF, DKIM and DMARC explained simply
What the three email authentication records do, the records to add for your own sending domain, and how to check them in Outreach Asia.
Read articleBounces, opt-outs and the do-not-contact list
How bounces and unsubscribes are handled, how the shared do-not-contact list works across workspaces, and what recipients see on the unsubscribe page.
Read articleREPLIES, REPORTS & ACCOUNT
Replies, reports & account
Replies, notifications, reports, languages, privacy and deleting data.
How replies are sorted and answered
How your inbox is read, the six reply types, how suggested answers are prepared and approved, and how to hand an interested buyer to your team.
Read articleNotifications: bell, Telegram and daily digest
What the in-app bell shows, how to link Telegram step by step, how to choose what you are told about, and what the daily draft digest contains.
Read articleReports and what the numbers mean
How to read the Dashboard, Reports and Sent pages, what counts as sent, accepted, a reply or interested, and why opens are never reported.
Read articleLanguages, privacy and deleting your data
Changing the interface and email language, how personal data is handled, and how to ask for a person’s or your company’s data to be deleted.
Read articleConnect Claude or ChatGPT to your workspace
How to connect an AI assistant over MCP: create a token, add the connector, the twelve tools, prompts that work and how to stay safe.
Read articleNo articles match your search. Try a shorter word, such as “draft”, “mailbox” or “reply”.
STILL STUCK?
Talk to a person.
Email wilson@communication21.com. Your account manager can raise limits, approve sending and walk you through any screen. Inside the app, Help & glossary explains the words you will see.